About privacy protection guidelines of Gochat
Update date: [2021] year [3] month [15] day
Effective date: [2021] year [3] month [15]
day
summary
Gochat is a social
product developed and operated by individuals. We will help you understand how Gochat
will collect, use and store your personal information and what rights you have
through the "Guide to Privacy Protection". The main points are as
follows:
The information we
collect about you to implement specific functions. For example, after obtaining
your express consent, we will collect your photo album, camera, and microphone
permissions in order to provide you with image display, video shooting, and sending
voice messages. ；
You can access and
correct your personal information on the personal center page;
We will use
industry-leading security technology to protect your personal information.
You can learn more detailed personal
information processing rules such as the correspondence between personal
information types and uses by reading the full version of the "Guide to
Privacy Protection".
1. Information we collect
When you use the Gochat service, we will
collect the information you actively provide when you use the service or
generated by using the service in the following ways to provide you with
services, optimize our services, and protect your account security:
1.1 When you use the Gochat service, in
order to ensure your normal use of our services, maintain the normal operation
of our services, improve and optimize our service experience, and protect your
account security, we will collect your device model, operating system, Unique
device identifier, login IP address, software version number, access method,
type and status, network quality data, operation log, service log information
(such as your usage record, service failure information, etc.) and other log
information, This type of information is the basic information that must be
collected in order to provide services.
1.2 When you use Gochat for real face
authentication, in order to provide you with this service, we will access your
camera permissions and obtain your device model, unique device identifier and
other information after obtaining your express consent. You can also turn off
related permissions in the phone settings at any time.
1.3 When you use GoChat to find people
nearby, in order to provide you with this service, we will access your
geographic location authority after obtaining your express consent. This
information is sensitive information. Refusal to provide this information will
only make you unable to use the above-mentioned functions, but will not affect
your normal use of other functions of Gochat. You can also turn off related permissions
in the phone settings at any time.
1.4 When you use the function of uploading
pictures or videos (including but not limited to changing your avatar, etc.),
in order to provide you with this service, we will access your photo album
after obtaining your express consent. This information is sensitive
information. Refusal to provide this information will only make you unable to
use the above-mentioned functions, but will not affect your normal use of other
functions of Gochat. In addition, you can also turn off related permissions in
the phone settings at any time.
1.5 We will use special software
development kits provided by mobile phone systems to push you chat messages and
other information. These toolkits may collect your device information to implement
the above push. For details, please refer to the privacy policy of the toolkit
operator Or related statements.
1.6 In addition, in accordance with
relevant laws, regulations and national standards, we may collect and use your
personal information in the following situations without seeking your
authorization and consent:
1) Those directly related to national
interests such as national security and national defense security; those
directly related to major public interests such as public safety, public
health, and public knowledge;
2) Directly related to criminal
investigation, prosecution, trial, and execution of judgments;
3) For the purpose of protecting your or
other individuals' life, property, reputation and other major legal rights and
interests, but it is difficult to obtain the consent of the person;
4) The personal information collected is
disclosed to the public by yourself;
5) Collect personal information from
legally publicly disclosed information, such as legal news reports, government
information disclosure and other channels;
6) Necessary for signing and fulfilling the
contract according to your requirements;
7) It is necessary to maintain the safe and
stable operation of the products or services provided, such as discovering and
disposing of product or service failures;
8) Necessary for the development of legal
news reports;
9) When it is necessary to carry out
statistical or academic research for the public interest, and when it provides
the results of academic research or description to the outside, the personal
information contained in the results is de-identified;
10) Other circumstances stipulated by laws
and regulations.
1.7 Please understand that the functions
and services we provide to you are constantly updated and developed. If a
function or service is not included in the foregoing description and your
information is collected, we will use page prompts, interactive processes,
website announcements, etc. The method will separately explain to you the
content, scope and purpose of the information collection in order to obtain
your consent.
1.8 Please note that at present, we will
not actively obtain your personal information from third parties outside the
main body of Gochat. If you need to obtain your personal information indirectly
from a third party for business development in the future, we will inform you
of the source, type and scope of use of the personal information before
obtaining it. For the scope of authorization and consent when the three parties
provide personal information, we will obtain your authorization and consent
before processing your personal information; in addition, we will strictly
abide by relevant laws and regulations and require third parties to protect the
information they provide Legality.
2. Information storage
2.1 Method and period of information
storage
We will store your information in a secure
way. Under normal circumstances, we will only store your personal information
for the time necessary to achieve the purpose of the service or within the time
limit prescribed by laws and regulations.
2.2 Geography of information storage
We will store the personal information of
users collected in China in the country where we are located in accordance with
laws and regulations.
We currently do not transfer or store your
personal information across borders. If cross-border transmission or storage is
required in the future, we will inform you of the purpose of the information
going abroad, recipients, security assurance measures and security risks, and
obtain your consent.
2.3 Notification when the product or
service ceases to operate
When our products or services cease to
operate, we will notify you in the form of push notifications, announcements,
etc., and delete your personal information or anonymize them within a
reasonable period of time, unless otherwise provided by laws and regulations.
3. Information Security
3.1 Safety protection measures
We strive to provide protection for users'
information security to prevent information leakage, loss, improper use,
unauthorized access and disclosure, etc. We use multi-faceted security
protection measures to ensure that the protection of users' personal
information is at a reasonable level of security, including technical
protection means, management system control, security system protection and
many other aspects.
We adopt industry-leading technological
protection measures. The technical means we use include but are not limited to
firewalls, encryption (such as SSL), de-identification or anonymization, access
control measures, etc. In addition, we will continue to strengthen the security
capabilities of the software installed on your device. For example, we will
complete part of the information encryption work locally on your device to
consolidate secure transmission; we will learn about the application
information installed on your device and the running process information to
prevent malicious programs such as viruses and Trojan horses.
We have established a special management
system, process and organization to ensure the safety of personal information.
For example, we strictly limit the scope of people who can access information,
require them to observe confidentiality obligations and conduct audits, and
those who violate their obligations will be punished in accordance with
regulations. We will also review the management system, process and
organization to prevent unauthorized persons from accessing, using or
disclosing user information.
3.2 Security incident handling measures
In the event of personal information
leakage, damage, loss and other security incidents, we will activate emergency
plans to prevent the expansion of security incidents. After a security incident
occurs, we will promptly inform you of the basic situation of the security incident,
the handling measures and remedial measures we will or have taken, and our
response suggestions to you in the form of push notifications, emails, etc. If
it is difficult to notify one by one, we will issue a warning through
announcements and other methods.
4. How we use information
We strictly abide by laws and regulations
and agreements with users, and use the collected information as described in
this privacy policy to provide you with better services.
4.1 Information Use Rules
We will use the collected information in
accordance with the following rules:
1) We will provide you with various
functions and services based on the information we collect, including uploading
pictures or videos, sending voices, and interacting with nearby people;
2) We will analyze the operation of our
products according to the fault information and performance information when
you use the chat to ensure the safety of the service, optimize our products,
and improve the quality of our services.
3) At present, we will not actively use the
information we collect for user portraits. If such processing is required for
business development in the future, we will separately explain to you in an
appropriate way and obtain your consent.
4.2 Ways to obtain consent after informing
the purpose of the change
We will use the collected information for
the purposes covered by this privacy policy. If we use your personal
information beyond the stated purpose at the time of collection and the scope
of direct or reasonable connection, we will notify you again and obtain your
express consent before using your personal information.
5. Externally available
Currently, we will not actively share or
transfer your personal information to a third party outside of Gochat. If there
are other sharing or transfer of your personal information or you need us to
share or transfer your personal information to a third party outside of Gochat
In case of circumstances, we will directly or confirm that a third party
obtains your express consent to the above behavior.
We will not publicly disclose the personal
information it collects. If public disclosure is necessary, we will inform you
of the purpose of the public disclosure, the type of information disclosed, and
the sensitive information that may be involved, and obtain your express
consent.
With the continuous development of our
business, we may conduct mergers, acquisitions, asset transfers and other
transactions. We will inform you of the relevant circumstances and continue to
protect or require new controllers to continue in accordance with laws and
regulations and standards not lower than those required by this guide. Protect
your personal information.
In addition, in accordance with relevant
laws, regulations and national standards, in the following situations, we may
share, transfer, and publicly disclose personal information without prior
authorization and consent from the personal information subject:
1) Directly related to national security
and national defense security;
2) Directly related to public safety,
public health, and major public interests;
3) Directly related to criminal
investigation, prosecution, trial, and execution of judgments;
4) In order to protect the life and
property of the personal information subject or other individuals, but it is
difficult to obtain the consent of the person;
5) Personal information that the subject of
personal information discloses to the public by himself;
6) Collect personal information from
legally publicly disclosed information, such as legal news reports, government
information disclosure and other channels.
6. Your rights
During your use of Gochat, in order for you
to access, correct, and delete your personal information more conveniently, we
have provided you with corresponding operating settings in the product design.
You can refer to the following guidelines for operation. In addition, we have
also set up complaints and reporting channels, and your comments will be dealt
with in a timely manner.
6.1 Access to personal information
6.1.1 Visit basic information such as
avatar and nickname:
After entering the chat, click the
"My" icon at the bottom to enter the personal homepage.
6.2 Correction of personal information
6.2.1 Change avatar and nickname:
After entering the chat, click the
"My" icon at the bottom to enter the personal homepage, click the
"Edit" button to enter the edit page, and change personal information
such as avatar and nickname.
6.3 Logout
6.3.1 Log out of associated account login
After entering the chat, click the
"My" icon at the bottom to enter the personal homepage, click the
"..." button in the upper right corner, and select "Exit
Account".
6.4 Complaints and reports
6.4.1 Problem feedback:
1) After entering the chat, click the
"My" icon at the bottom to enter the personal homepage, click the
"..." button in the upper right corner, and click "Product
Suggestions";
2) Click "Let me talk about it",
enter the content of the problem you encountered, and click "Submit".
6.4.2 User report:
1) After entering the chat, click on the avatar
of the user you want to report to enter their personal homepage, click the
"..." icon in the upper right corner, and click "Report";
2) In the report options, select the type
of report to report.
6.4.3 Content report:
1) After entering the chat, click the
"..." button in the upper right corner of the dynamic details page
posted by the user, and click "Report";
2) In the report options, select the type
of report to report.
7. Change
We may revise this privacy policy in due
course. When the terms of the privacy policy are changed, we will show you the
changed guidelines in the form of push notifications and pop-up windows when
you log in and update the version. Please note that we will collect, use, and
store your personal information in accordance with the updated guidelines only
after you click the consent button in the pop-up window.
8. Protection of minors
We attach great importance to the
protection of the personal information of minors. According to relevant laws
and regulations, if you are a minor under the age of 14, you should obtain the
written consent of your parent or legal guardian before using the Gochat
service. If you are the guardian of a minor, when you have any questions about
the personal information of the minor you are guarding, please contact us
through the contact information in Article 9.
9. Contact us
When you have other complaints,
suggestions, and minor personal information related issues, please contact us
through what’s app: +86 13049844062. We will review the issue as soon as possible
and respond within fifteen days after verifying your user identity.